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E-Series AutoSupport message delivery failed with HTTP error code 408 or 503

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Applies to

  • E-Series
  • StorageGRID Appliance

Issue

  • User received daily alerts via email indicating AutoSupport delivery is failing:

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

  • E-Series web-server-trace-log log file provides additional details about the AutoSupport failure. The AutoSupport upload is failing with HTTP status code 408 or 503.

2024-01-01 21:15:33,646 ERROR [SMMonitorTask-6106] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 408
Caller+0     at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:701)
Caller+1     at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller+2     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller+3     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller+4     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)

2024-01-07 21:10:59,720 ERROR [SMMonitorTask-6280] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 503
Caller+0     at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:701)
Caller+1     at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller+2     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller+3     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)

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