E-Series AutoSupport message delivery failed with HTTP error code 408 or 503
Applies to
- E-Series
- StorageGRID Appliance
Issue
- User received daily alerts via email indicating AutoSupport delivery is failing:
An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/
- E-Series
web-server-trace-log
log file provides additional details about the AutoSupport failure. The AutoSupport upload is failing with HTTP status code 408 or 503.
2024-01-01 21:15:33,646 ERROR [SMMonitorTask-6106] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 408
Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:701)
Caller+1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
2024-01-07 21:10:59,720 ERROR [SMMonitorTask-6280] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 503
Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:701)
Caller+1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)