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Customer don't receive alert mail from E-series system

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Applies to

  • E-Series
  • SANtricity OS

Issue

  • Customer able to receive test alert mail but when disk fail below alert mail don't sent to customer.

Critical,Drive channel set to Degraded,Channel,Drive-side: channel 1,Controller in bay B

  • web-server-trace-log reports SMTP send error:

ERROR [AlertManager-1] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=0, deviceId=N/A] SMTP message send failed to: mail_host
INFO [AlertManager-1] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=0, deviceId=N/A] SMTP sender error, mail_host: 554 Access denied: User `arn:aws:iam::xxxx:user/ict-ses-devc' is not authorized to perform `ses:SendRawEmail' on resource `xxxxx'

  • Controller B report disk fail alert mail.

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