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Daily AutoSupport upload retry fails with HTTP 404 or 503 on E-Series

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Applies to

  • E-Series
  • StorageGRID appliance
  • AutoSupport

Issue

  • All the storage nodes display the same Critical Alert:

Event Message: An ASUP message could not be delivered from the array management host eos-a to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.

  • AutoSupport upload failure with HTTP status code 404 or status code 503
  • E-Series from WEB-SERVER-TRACE-LOG

2026-03-10 02:18:38,682 ERROR [SMMonitorTask-759] trace [ASUPHTTPClient.java:729] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 503

2026-03-10 10:58:58,276 ERROR [SMMonitorTask-5528] trace [ASUPHTTPClient.java:710] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 404

2026-03-10 10:58:58,278 INFO [NotifyASUPTaskStatus] s.p.AlertManagerService [AlertManagerService.java:1038] [requestId=0, deviceId=N/A] AlertManager, alertASCIIStr: An ASUP message could not be delivered from the array management host eos-a to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.

  • ASUP-TRANSMISSION-LOGS shows the failed job as a Delivery Retry operation

3/10/26 10:58:58 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:Delivery Retry, Status:FAILED, Storage Array:xx, SAID:6D039EA00001D534000000005D48929E, Chassis Serial Number:xxxx, Thread ID:1,519,616, Delivery Method:HTTPS, Sequence Number:6186, Delivery URI:support.netapp.com/put/AsupPut, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery failed. Server returned HTTP status code: 404.

3/10/26 10:58:56 UTC -> Priority:INFO, ASUP Message Type:AOD Request, ASUP Task Type:Delivery Retry, Status:NONE, Storage Array:xx, SAID:6D039EA00001D534000000005D48929E, Chassis Serial Number:xxx, Thread ID:1,519,616, Delivery Method:HTTPS, Sequence Number:6186, Delivery URI:support.netapp.com/put/AsupPut, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery is initiated.

  • By tracking the Sequence Number, the Delivery Retry corresponds to the previous day's Daily Schedule AutoSupport job

3/9/26 21:47:09 UTC -> Priority:INFO, ASUP Message Type:Daily Schedule, ASUP Task Type:Collection, Status:SUCCESSFUL, Storage Array:grid-str1, SAID:6D039EA00001D534000000005D48929E, Chassis Serial Number:xxxx, Thread ID:1,515,433, Delivery Method:NONE, Sequence Number:6186, Delivery URI:N/A, AutoSupport Decompressed Size:16299859, Total Collection Time:23371, Message:AutoSupport message collection successful.

  • However,WEB-SERVER-TRACE-LOG shows that the previous day’s AutoSupport was successfully dispatched to the NetApp site.

2026-03-09 21:47:09,212 INFO [SMMonitorTask-5510] trace [ASUPTask.java:1300] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_COLLECTION, source: AUTO_SUPPORT_DAILY_SCHEDULE, status: SUCCESS

2026-03-09 21:47:11,051 INFO [SMMonitorTask-5510] trace [ASUPHTTPClient.java:1031] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP x.x.x.x

2026-03-09 21:47:11,853 INFO [SMMonitorTask-5510] trace [ASUPHTTPClient.java:1031] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP x.x.x.x

2026-03-09 21:47:45,612 INFO [SMMonitorTask-5510] trace [ASUPTask.java:1300] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DAILY_SCHEDULE, status: SUCCESS

  • SmartSolve or Active IQ does not display the AutoSupport for the corresponding day
  • Behavior clears automatically without any configuration change or manual action

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