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Controller shows 0F on the 7-Segment display during bootup after replacement

  1. Last updated
    Feb 28, 2022
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Category:
e-series-systems
Specialty:
esg
Last Updated:
2/28/2022, 12:25:08 PM

Applies to

  • NetApp E2700
  • SANtricity OS 08.20

Issue

During a controller replacement, the new controller does not boot up and shows 0F on the 7-segment display.

A dual controller replacement is being performed. The first controller replaced in the storage system works without any issues. When the second controller is replaced, it locks down, showing 0F in the 7-segment display. No errors are visible during the initial boot process. The following errors are displayed in the excLogShow output in the STATE_CAPTURE file in the support bundle:

Unexpected PCI bus width x0 for BDF[1,9,0] TRIGGERING LOCKDOWN.

Unexpected PCI bus speed x1 for BDF[1,9,0] TRIGGERING LOCKDOWN.

 

PCI DEVICE 0 NOT FOUND: Host-side Fibre Device=0 Function=0 ClassCode=0xc0400

ParentBridge=PLX PCI-E Bridge to Host Card Port 0 TRIGGERING LOCKDOWN.

 

PCI DEVICE NOT ACCESSIBLE: Host-side Fibre Device=0 Function=0 ClassCode=0xc0400

ParentBridge=PLX PCI-E Bridge to Host Card Port 0

 

PCI DEVICE 0 NOT FOUND: Host-side Fibre Device=0 Function=1 ClassCode=0xc0400

ParentBridge=PLX PCI-E Bridge to Host Card Port 0 TRIGGERING LOCKDOWN.

 

PCI DEVICE NOT ACCESSIBLE: Host-side Fibre Device=0 Function=1 ClassCode=0xc0400

ParentBridge=PLX PCI-E Bridge to Host Card Port 0

 

PCI DEVICE 2 NOT FOUND: iSCSI Ethernet Device=0 Function=2 ClassCode=0x20000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0 TRIGGERING LOCKDOWN.

 

PCI DEVICE NOT ACCESSIBLE: iSCSI Ethernet Device=0 Function=2 ClassCode=0x20000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0

 

PCI DEVICE 2 NOT FOUND: iSCSI Ethernet Device=0 Function=3 ClassCode=0x20000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0 TRIGGERING LOCKDOWN.

 

PCI DEVICE NOT ACCESSIBLE: iSCSI Ethernet Device=0 Function=3 ClassCode=0x20000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0

 

PCI DEVICE 0 NOT FOUND: Host-side iSCSI Device=0 Function=4 ClassCode=0x28000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0 TRIGGERING LOCKDOWN.

 

PCI DEVICE NOT ACCESSIBLE: Host-side iSCSI Device=0 Function=4 ClassCode=0x28000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0

 

PCI DEVICE 0 NOT FOUND: Host-side iSCSI Device=0 Function=5 ClassCode=0x28000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0 TRIGGERING LOCKDOWN.

 

PCI DEVICE NOT ACCESSIBLE: Host-side iSCSI Device=0 Function=5 ClassCode=0x28000

ParentBridge=PLX PCI-E Bridge to Host Card Port 0

 

and Installing a replacement HIC or using two additional spare controllers does not resolve this issue.

 

Please call NetApp Technical support and mention this article for help.

 

 

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