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Controller reset due to "Unexpected PCI bus width"
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/Controller_reset_due_to_Unexpected_PCI_bus_width
Applies to NetApp E-Series and EF-Series Controllers Firmware: 7.XX and 8.XX Issue An unexpected Controller reboot. excLogShow reports an entry similar to the following: ---- Log Entry #6 FEB-21-2014 ...Applies to NetApp E-Series and EF-Series Controllers Firmware: 7.XX and 8.XX Issue An unexpected Controller reboot. excLogShow reports an entry similar to the following: ---- Log Entry #6 FEB-21-2014 10:27:00 PM ---- Unexpected PCI bus width x4 for BDF[2,0,0] REBOOTING. The Controller locks down during firmware upgrade. During upgrade, the following error is seen against the controller and seven-segment shows L3 Unexpected PCI bus width x4 for BDF[2,0,0] TRIGGERING LOCKDOWN
What is in an E-Series Support Bundle?
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/What_is_in_an_E_Series_Support_Bundle
The following is a list of quick descriptions of the files in a support bundle: Metadata about the core dump, includes Capture Time, Serial numbers of controllers (as well as platform and firmware lev...The following is a list of quick descriptions of the files in a support bundle: Metadata about the core dump, includes Capture Time, Serial numbers of controllers (as well as platform and firmware level), size of the core, and trigger reason List (manifest) of files in the support bundle/ASUP and metadata about them, such as size, time collected, and so on More information about the content of the state capture can be found in What is in a StateCapture as of Controller Firmware 8.20
What is in a E-Series Storage Array Profile?
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/What_is_in_a_Storage_Array_Profile
The most useful section of mappings is the topology, which lists the type used and the host group to which they belong. With this section, there is the host group of which these mappings are a part of...The most useful section of mappings is the topology, which lists the type used and the host group to which they belong. With this section, there is the host group of which these mappings are a part of, the host type, the host name, and their identifiers for troubleshooting. This section has the number of drives, the status of the drive, and the model of the drives 99, 1 Optimal 1,490.415 GB Solid State Disk SAS 6 Gbps PX04SVB160 MS01 DA
How to troubleshoot "Insufficient learned battery capacity" alerts on E-Series arrays
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/How_to_troubleshoot_insufficient_learned_battery_capacity_alerts_on_E_Series_arrays
This type of battery can typically be exposed to a controlled discharge and recharge (learn cycle) which will restore the power capacity and extend the useful life of the battery When the Learn cycle ...This type of battery can typically be exposed to a controlled discharge and recharge (learn cycle) which will restore the power capacity and extend the useful life of the battery When the Learn cycle finds issues during the process of discharge/charge of the battery, the system will trigger an Insufficient learned battery capacity alert and in the Major-Event.log an Incomplete battery learn cycle message will be displayed
Controller shows 0F on the 7-Segment display during bootup after replacement
https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/Controller_shows_0F_on_the_7-Segment_display_during_bootup_after_replacement
During a controller replacement, the new controller does not boot up and shows 0F on the 7-segment display. PCI DEVICE 0 NOT FOUND: Host-side iSCSI Device=0 Function=4 ClassCode=0x28000 PCI DEVICE NOT...During a controller replacement, the new controller does not boot up and shows 0F on the 7-segment display. PCI DEVICE 0 NOT FOUND: Host-side iSCSI Device=0 Function=4 ClassCode=0x28000 PCI DEVICE NOT ACCESSIBLE: Host-side iSCSI Device=0 Function=4 ClassCode=0x28000 PCI DEVICE 0 NOT FOUND: Host-side iSCSI Device=0 Function=5 ClassCode=0x28000 PCI DEVICE NOT ACCESSIBLE: Host-side iSCSI Device=0 Function=5 ClassCode=0x28000
How to obtain the latest drive firmware for E/EF-Series
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/How_to_obtain_the_latest_drive_firmware_for_E_EF_Series
Applies to NetApp E-Series E-Series Controller Firmware 8.xx E-Series Controller Firmware 7.xx Description This article describes the step-by-step procedure to check the current drive firmware revisio...Applies to NetApp E-Series E-Series Controller Firmware 8.xx E-Series Controller Firmware 7.xx Description This article describes the step-by-step procedure to check the current drive firmware revision and download newer drive firmware. This article also contains links to additional KBs on how to perform the upgrade online or offline along with a direct link to the E/EF- Series Disk Drive and Firmware Matrix.
Why does a drive not fail after logging multiple errors?
https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/Why_does_a_drive_not_fail_after_logging_multiple_errors
If the current settings in the NVSRAM are not to the desired specifications, it is recommended to load a different version of NVSRAM, which is preloaded with the desired settings However, if each erro...If the current settings in the NVSRAM are not to the desired specifications, it is recommended to load a different version of NVSRAM, which is preloaded with the desired settings However, if each error is logged by a different controller, 1 by A and 1 by B, the drive will not be failed as the PFA threshold has not been exceeded by either controller.