Skip to main content
NetApp Knowledge Base

E-series array cannot be added to SANtricity SMI-s Provider

Last Updated:

Applies to

  • SANtricy OS any version
  • SANtricity SMI-S Provider any version



  • E-Series array cannot be added to SANtricity SMI-s Provider
  • Similar entries are present in SMI-s SBMA logs
04/14/2020 11:14:50 4508  [INFO   ] (INTERNAL) - Connection::discoverControllers() - Connecting to controller with IP of
04/14/2020 11:15:11 4508  [DEBUG  ] (INTERNAL) - Connection::discoverControllers() - RC is 18 - retry 0
04/14/2020 11:15:11 4508  [ERROR  ] (INTERNAL) - Connection::discoverControllers() - Error connecting to host. RPC error code = 18
04/14/2020 11:15:11 4508  [VERBOSE] (INTERNAL) - Connection::discoverControllers() Leaving
04/14/2020 11:15:11 4508  [ERROR  ] (INTERNAL) - SYMbolAdapter::addArrayToRepository() - Failed to get discoveryResponse for IP address:
04/14/2020 11:15:11 4508  [VERBOSE] (INTERNAL) - SYMbolAdapter::addArrayToRepository() Leaving
  • Telnet on port 2463 of controller management IP is not responding


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.