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E-Series array fail to send autosupport over SMTP

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Applies to

  • SANtricity 11.50.3R1P1
  • E2800

Issue

Autosupport(ASUP) fails to send even when the logs show successful attempts

Examples:

ASUP-TRANSMISSION-LOGS

4/14/21 09:08:04 UTC -> Priority:INFO, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:SUCCESSFUL, Storage Array:StorageGRID2, SAID:6D039EA000192297000000005EE37E78, Chassis Serial Number:012345678901, Thread ID:1,330,102, Delivery Method:SMTP, Sequence Number:972, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery is successful.

4/14/21 01:50:31 UTC -> Priority:INFO, ASUP Message Type:Weekly Schedule, ASUP Task Type:Delivery, Status:SUCCESSFUL, Storage Array:StorageGRID, SAID:6D039EA000192297000000005EE37E78, Chassis Serial Number:012345678901, Thread ID:1,405,413, Delivery Method:SMTP, Sequence Number:990, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery is successful

 

 

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