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E-Series system fails to send AutoSupport over SMTP

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Applies to

E-Series
AutoSupport over SMTP

Issue

  • E-Series system fails to send AutoSupport over SMTP
  • ASUP-TRANSMISSION-LOGS shows that delivery failed by message A handshake error occurred during message delivery

Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:<ARRAY>, SAID:<SAID>, Chassis Serial Number:<SERIAL>, Thread ID:<TID>, Delivery Method:SMTP, Sequence Number:<SEQUENCE_NUMBER>, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:A handshake error occurred during message delivery.

  • web-server-trace-log-B.txt shows exception due to read timeout on connection  
    • SMTP sender error, com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.1 collect: read timeout on connection from xxxxxx from=<xxxx@xxxx>
    • SMTP message send failed to: xxxxxx

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