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Data could not be loaded from SANtricity System Manager (SAM)

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Applies to

  • NetApp E-Series E2800 and E5700
  • SANtricity System Manager
  • NetApp SANtricity OS 11.x

Issue

  • Logging into SAM via web browser (IE, FireFox or Chrome), the following error is displayed:

Data could not be loaded from the storage array. One possible cause is the object on which you were performing the operation no longer exists. Other possible causes include network issues, inability to communicate with the controller or loss of power to the storage array. Check these causes and then retry the operation.

  • Controller A and B are no longer accessible through StorageGRID System Manager > Nodes > Tab SANtricity System Mananger not possible
  • Also failed to collect CASD log via EMW->script editor with the following error.

Unable to save support data because the reservation request failed.

Retry this operation

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