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E-series ASUP delivery failure when using proxy server on santricity OS 11.50.2

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e-series-santricity-os-controller-software
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Applies to

  • Santricity OS 11.50.2 (11.50.00.00)
  • EF280
  • E2800
  • EF570
  • E5700

Issue

  1. Getting java.unknownHostNameException error for support.netapp.com when performing ASUP test for HTTP/HTTPS using proxy via Santricity Storage Manager GUI
  2. Proxy IP and port are verified and correct.
  3. Proxy or firewall have the controller management IP address allowed.

 

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