Wrong reports E-Series Power supply failed CRITICAL

Applies to

• SG5712
• Power Supplies Firmware 01.10

Issue

• In this case, Power supply 1 failed was raised in STORAGE-ARRAY-PROFILE -- SHELVES:

Power Supplies Detected:  2

Power supply status:  Failed
Location:             Left
Part number:          114-00148+F1
Serial number:        Serial number
Date of manufacture:  Not Available

• STATE-CAPTURE-DATA -- evfShowVol -- ssmShowSubTree shows PSU 1 status OK:

[Power Supply]
Status:                 Okay
Access Path Status:     Okay
Swapped?:               No
Predicted Fail?:        No
...
Slot:                   1
Parent Slot:            1
Relative Slot:          1
Relative Parent Locations: Enclosure(1) Support CRU(1)
...
Component Reported:     Yes
Error Rep When Missing: Yes
Attn Request / Attn On: No / No
...
Fault LED On?:          No
Additional Failure?:    No
Requested On?:          Yes
Off?:                   No
Has Power Input?:       Yes
DC Under Voltage?:      No
DC Failed?:             No
...
Firmware Revision:      01.10

• After that, error message was disappeared, STORAGE-ARRAY-PROFILE shows Power supply status back to Optimal:

Power Supplies Detected:  2

Power supply status:  Optimal
Location:             Left
Part number:          114-00148+F1
Serial number:        Serial number
Date of manufacture:  Not Available