Skip to main content
NetApp Knowledge Base

Volumes fail when upgrading SANtricity OS with a failed power supply

Views:
354
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

NetApp E-Series

Issue

Volumes fail when upgrading SANtricity OS with a failed power supply:
 
A:8/18/21, 7:32:35 PM (19:32:35) 4366 7e00 Drive power toggled off - Shelf 99, Bay 23
A:8/18/21, 7:32:35 PM (19:32:35) 4365 7e00 Drive power toggled off - Shelf 99, Bay 22
A:8/18/21, 7:32:35 PM (19:32:35) 4364 7e00 Drive power toggled off - Shelf 99, Bay 21
A:8/18/21, 7:32:35 PM (19:32:35) 4363 7e00 Drive power toggled off - Shelf 99, Bay 20
A:8/18/21, 7:32:35 PM (19:32:35) 4362 7e00 Drive power toggled off - Shelf 99, Bay 19
A:8/18/21, 7:32:35 PM (19:32:35) 4361 7e00 Drive power toggled off - Shelf 99, Bay 18
A:8/18/21, 7:32:35 PM (19:32:35) 4360 2250 Volume failure - Volume volume4 <--CRITICAL
A:8/18/21, 7:32:35 PM (19:32:35) 4359 2250 Volume failure - Volume volume3 <--CRITICAL
A:8/18/21, 7:32:35 PM (19:32:35) 4358 6008 Stable storage drive unusable - Shelf 99, Bay 18
A:8/18/21, 7:32:35 PM (19:32:35) 4357 6008 Stable storage drive unusable - Shelf 99, Bay 22
A:8/18/21, 7:32:35 PM (19:32:35) 4356 6008 Stable storage drive unusable - Shelf 99, Bay 20
A:8/18/21, 7:32:35 PM (19:32:35) 4355 6008 Stable storage drive unusable - Shelf 99, Bay 23
A:8/18/21, 7:32:35 PM (19:32:35) 4354 6008 Stable storage drive unusable - Shelf 99, Bay 21
A:8/18/21, 7:32:35 PM (19:32:35) 4353 6008 Stable storage drive unusable - Shelf 99, Bay 19
...
A:8/18/21, 7:32:33 PM (19:32:33) 4346 1012 Destination driver error - Shelf 99, Bay 18
----> Fail Reason: Last Error, Hid: Device fail timeout (all ITNs to device have been disconnected for too long) - Channel 2
----> Error#1: Sas: 0x2-0/e5/2, Ch:1, Next:Retry on other ITNexus; Error#2: Hid: Device fail timeout (all ITNs to device have been disconnected for too long), Ch:2, Next:Fail command; 
A:8/18/21, 7:32:33 PM (19:32:33) 4345 1012 Destination driver error - Shelf 99, Bay 18
----> Fail Reason: Last Error, Hid: Device fail timeout (all ITNs to device have been disconnected for too long) - Channel 1
----> Error#1: Sas: 0x2-0/e5/2, Ch:2, Next:Retry on other ITNexus; Error#2: Hid: Device fail timeout (all ITNs to device have been disconnected for too long), Ch:1, Next:Fail command; 
...
A:8/18/21, 7:32:20 PM (19:32:20) 4335 5024 Internal download checkpoint - None - Checkpoint 68: CFW_ACTV_WAITING_FOR_ALT_TO_RESET
A:8/18/21, 7:32:20 PM (19:32:20) 4334 400f Controller reset by its alternate - Shelf 99, Bay B
----> Reboot Reason : SOFD: REBOOTALT_SOFD_CONTINUE_ACTIVATION_AFTER_REBOOT
A:8/18/21, 7:32:20 PM (19:32:20) 4333 5024 Internal download checkpoint - None - Checkpoint 67: CFW_ACTV_RESETTING_ALTERNATE
...
A:8/18/21, 7:32:01 PM (19:32:01) 4311 5024 Internal download checkpoint - None - Checkpoint 66: CFW_ACTV_TAKING_VOLUMES_FROM_ALT
A:8/18/21, 7:32:01 PM (19:32:01) 4310 2605 Start-of-day routine completed - Shelf 99, Bay A
...
A:8/18/21, 7:31:54 PM (19:31:54) 4303 4010 Controller reset - Shelf 99, Bay A
----> Reboot Reason : SOFD: REBOOT_SOFD_ACTIVATED_STAGED_CTLR_FW_DOWNLOAD
A:8/18/21, 7:31:54 PM (19:31:54) 4302 283b Power supply failed - Shelf 99, Power-fan canister 2, Bay 1 <--CRITICAL
A:8/18/21, 7:31:54 PM (19:31:54) 4301 3101 Asynchronous event notification (AEN) posted for recently logged event - Shelf 99, Bay A
----> Sense 6/3f/c7 = Unit Attention - Non-media Component Failure
----> FRU group: Subsystem; Tray ID: 99, Type : Power Supply, State: Failed
A:8/18/21, 7:31:46 PM (19:31:46) 4300 2606 Start-of-day routine begun - Shelf 99, Bay A
...
A:8/18/21, 7:30:24 PM (19:30:24) 4297 5046 Activate controller firmware completed - Shelf 99, Bay A
A:8/18/21, 7:30:23 PM (19:30:23) 4296 5024 Internal download checkpoint - None - Checkpoint 64: CFW_ACTV_REBOOTING_MYSELF_DUAL_ACTIVE
...
A:8/18/21, 7:30:09 PM (19:30:09) 4291 5024 Internal download checkpoint - None - Checkpoint 61: CFW_ACTV_GIVING_VOLUMES_TO_ALTERNATE
A:8/18/21, 7:30:06 PM (19:30:06) 4290 5024 Internal download checkpoint - None - Checkpoint 60: CFW_ACTV_ACTIVATION_STARTED
A:8/18/21, 7:30:06 PM (19:30:06) 4289 5045 Activate controller firmware started - Shelf 99, Bay A
A:8/18/21, 7:28:40 PM (19:28:40) 4288 5026 Controller firmware download completed - Shelf 99, Bay A - (08.63.00.02 -> 08.71.03.00)
A:8/18/21, 7:28:40 PM (19:28:40) 4287 5028 Controller NVSRAM download completed - Shelf 99, Bay A
A:8/18/21, 7:28:40 PM (19:28:40) 4286 500b Controller NVSRAM download started - Shelf 99, Bay A
A:8/18/21, 7:27:20 PM (19:27:20) 4285 5009 Controller firmware download started - Shelf 99, Bay A - (08.63.00.02 -> 08.71.03.00)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.