Skip to main content
NetApp Knowledge Base

Unable to access E-Series events in SANtricity System Manager using the monitor user

  1. Last updated
  2. Save as PDF
Views:
227
Visibility:
Public
Votes:
0
Category:
e-series-santricity-smi-s-provider
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • SANtricity System Manager
  • Santricity OS 11.70.x (pre-11.70.4)

Issue

When accessing the storage array events (Support > Events) in SANtricity System Manager, the below error is returned:

"Error Data could not be loaded from the storage array. One possible cause is the object on which you were performing the operation no longer exists. Other possible causes include network issues, inability to communicate with the controller or loss of power to the storage array. Check these causes and then retry the operation."

clipboard_e903354656bc2f07700f93803a0d356ce.png

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.