One EF600 controller is unresponsive and the alternative controller is in lockdown
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- Category:
- e-series-systems
- Specialty:
- esg
- Last Updated:
- 7/9/2024, 8:44:12 AM
Applies to
- EF600
- EF300
Issue
- One controller (for example, controller A) is unresponsive
- The alternative controller (controller B) is in Reboot Loop Limit Exceeded with lockdown code 0E LU

- Unable to collect Support Data of each controller from SANtricity System Manager
- Click the Clear Lockdown button on SANtricity System Manager, controller B reboots several times and lockdown again
excLogShow
from the alternative controller shell shows PCI SERR as reboot reasons
PCI SERR Exception
SERR Summary: 0x80000001
SERR Return Status: 0x00000002
SERR Collection Count: 0x2
CB3 DMA/XOR (Unit 0)
VID 0x8086 DID 0x2021 B0:D4:F0
PCI Status = 0x2010
SERR Summary Flags = 0x80000001
PCI-E Root to PLX9797-1 (Unit 1)
VID 0x8086 DID 0x2030 B100:D0:F0
Bridge Secondary PCI Status = 0x2000
PCI-E XP Uncorrectable Status = 0x00000040
SERR Summary Flags = 0x80000001
SERR probably caused by a bad address.
Processor Global Fatal Error: 4
Processor Global Nonfatal Error: 1
IIO C-Stack 0
LSYSST : 0x00000002
LNFERRST : 0x00400000
IIO P-Stack 2
LSYSST : 0x00000004
LFERRST : 0x00001000
Processor reported PCI SERR