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One EF600 controller is unresponsive and the alternative controller is in lockdown

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Applies to

  • EF600
  • EF300

Issue

  • One controller (for example, controller A) is unresponsive
  • The alternative controller (controller B) is in Reboot Loop Limit Exceeded with lockdown code 0E LU
controller lockdown
  • Unable to collect Support Data of each controller from SANtricity System Manager

One EF600 controller is unresponsive and the alternative controller is in lockdown

  • Click the Clear Lockdown button on SANtricity System Manager, controller B reboots several times and lockdown again
  • excLogShow from the alternative controller shell shows PCI SERR as reboot reasons
PCI SERR Exception
SERR Summary: 0x80000001
SERR Return Status: 0x00000002
SERR Collection Count: 0x2
   CB3 DMA/XOR  (Unit 0)
VID 0x8086 DID 0x2021 B0:D4:F0
PCI Status = 0x2010
SERR Summary Flags = 0x80000001
   PCI-E Root to PLX9797-1  (Unit 1)
VID 0x8086 DID 0x2030 B100:D0:F0
Bridge Secondary PCI Status = 0x2000
PCI-E XP Uncorrectable Status = 0x00000040
SERR Summary Flags = 0x80000001
SERR probably caused by a bad address.
Processor Global Fatal Error:  4
Processor Global Nonfatal Error: 1
 
IIO C-Stack 0
  LSYSST      : 0x00000002
  LNFERRST    : 0x00400000
 
IIO P-Stack 2
  LSYSST      : 0x00000004
  LFERRST     : 0x00001000
 
Processor reported PCI SERR

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