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Failed E-Series drive unresponsive after reseat

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Category:
e-series-systems
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esg
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Applies to

  • NetApp E-Series
  • All firmware releases

Issue

Drive which was failed and reseated is in an unresponsive state as seen below:

99,    4,      5    Optimal       14.256 TB   Hard Disk Drive   SAS             12 Gbps            ST16000NM002G  NE00              DA            
99,    4,      6    Unresponsive                                                                                                                  
99,    4,      7    Optimal       14.256 TB   Hard Disk Drive   SAS             12 Gbps            ST16000NM002G  NE00              DA


Recovery GURU reports:
Failure Entry 1: FAILED_DRIVE-Recovery Failure Type Code: 23

Storage array: DC2OBJGRIDNAP01E
Component reporting problem: Drive in bay 6
Status: Unresponsive
Location: Controller/Drive shelf 99, Drawer 4
Component requiring service: Drive in bay 6
Service action (removal) allowed: Yes
Service action LED on component: No

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