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E-Series pending configuration alert on controllers during upgrade and controller lockdown

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Applies to

  • E-Series
  • Upgrading Controller Firmware (CFW) from 08.20.19.30 to 08.25.20.30 on E5500
  • Upgrading SANtricity OS from 11.70.4R1 to 11.80.GA on E2800

Issue

  • One of the controller failed during performing CFW upgrade: 
MEL Event - "6107 - This controller's alternate is non-functional and is being held in reset".
  • New CFW version is listed as Pending configuration on both controllers in STORAGE-ARRAY-PROFILE > CONTROLLERS

      Controller in Tray 0, Slot A                                    
       Status:                       Online                           
                                                                      
         Current configuration                                        
                                                                      
            Firmware version:          08.20.19.30                    
            Appware version:           08.20.19.30                    
            Bootware version:          08.20.19.30                    
            NVSRAM version:            N5501-820833-113               
         Pending configuration                                        
            Firmware version:          08.25.20.30                    
            Appware version:           08.25.20.30                    
            Bootware version:          08.25.20.30                    
            NVSRAM version:            N5501-825833-112               
            Transferred on:            Wed Aug 19 20:19:16 EDT 2020   
                                                                      
     Controller in Tray 0, Slot B                                     
           Status:                       Online                       
                                                                      
         Current configuration                                        
            Firmware version:          08.20.19.30                    
            Appware version:           08.20.19.30                    
            Bootware version:          08.20.19.30                    
            NVSRAM version:            N5501-820833-113               
       Pending configuration                                          
            Firmware version:          08.25.20.30                    
               Appware version:        08.25.20.30                    
               Bootware version:       08.25.20.30                    
               NVSRAM version:         N5501-825833-112               
               Transferred on:         Wed Aug 19 20:19:16 EDT 2020   

 

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