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E-Series drives become missing or failed after upgrade to 11.70.1GA

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Applies to

  • E-Series E3000, E28xx and E57xx platforms
  • Certain Toshiba drives. Model Numbers:
    • AL15SEB120N
    • AL15SEB18EQ
  • SANtricity OS 11.70.1GA

Issue

  • E-Series SANtricity System Manager reports either some drives as missing and/or system entering invalid configuration because the drives are inaccessible right after upgrading the SANtricity OS to 11.70.1GA.
  • E-Series SANtricity System Manager reports invalid drive format detected as seen below.

Invalid_Format_Error.png

  • Major event log reports event  "224d Drive failed - no response at start of day" indicating the drives are unresponsive. 

A:6/20/21, 11:29:32 PM (23:29:32) 2202 224d Drive failed - no response at start of day - Shelf 99, Bay 11 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2201 224d Drive failed - no response at start of day - Shelf 99, Bay 10 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2200 224d Drive failed - no response at start of day - Shelf 99, Bay 9 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2199 224d Drive failed - no response at start of day - Shelf 99, Bay 8 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2198 224d Drive failed - no response at start of day - Shelf 99, Bay 7 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2197 224d Drive failed - no response at start of day - Shelf 99, Bay 6 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2196 224d Drive failed - no response at start of day - Shelf 99, Bay 5 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2195 224d Drive failed - no response at start of day - Shelf 99, Bay 4 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2194 224d Drive failed - no response at start of day - Shelf 99, Bay 3 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2193 224d Drive failed - no response at start of day - Shelf 99, Bay 2 <--CRITICAL
A:6/20/21, 11:29:32 PM (23:29:32) 2192 224d Drive failed - no response at start of day - Shelf 99, Bay 1 <--CRITICAL

 

 

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