Skip to main content
NetApp Knowledge Base

E-Series Drive unresponsive after replacement

  1. Last updated
  2. Save as PDF
Views:
1,517
Visibility:
Public
Votes:
1
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • All firmware releases
  • Disk drive was replaced

Issue

  • The drive is showing unresponsive in STORAGE-ARRAY-PROFILE after the replacement

      SHELF, DRAWER, BAY  STATUS        CAPACITY   MEDIA TYPE       INTERFACE TYPE  CURRENT DATA RATE  PRODUCT ID       FIRMWARE VERSION  CAPABILITIES  
      99,    4,      6    Optimal       10.692 TB  Hard Disk Drive  SAS             12 Gbps            HUH721212AL5204  NE00              DA
      99,    4,      7    Unresponsive
      99,    4,      8    Optimal       10.692 TB  Hard Disk Drive  SAS             12 Gbps            HUH721212AL5204  NE00              DA

  • Recovery Guru message also shows unresponsive disk

Failure Entry 4: FAILED_DRIVE-Recovery Failure Type Code: 23
Storage array: ArrayName
Component reporting problem: Drive in bay 0
Status: Unresponsive
Location: Controller/Drive shelf 0, Drawer 0

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.