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E-Series A drawer in the tray has become degraded - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

  • An AutoSupport messages is generated with title:

E-Series Notification from E2860 (A drawer in the tray has become degraded) CRITICAL.

  • An associated case is generated with symptom:

EHWENC:E-Series Notification from E2860 (A drawer in the tray has become degraded) CRITICAL

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU: DRAWER_DEGRADED-Recovery Failure Type Code: 393
  3. Confirm if the Major Event Log (MEL)
    • A:12/22/21 12:07:56 PM (11:07:56) 401865 285f A drawer in the tray has become degraded - Tray 1, Drawer 3 <--CRITICAL
      
  4. Confirm from the Hardware tab that the drawer shows as degraded
  5. Confirm status of drawer in Storage array profile.
    • Example:

       Drawers Detected: 3

       

               Drawer status:        Optimal
               Position:             1
               Part number:          PN 111-03261
               Serial number:        SN xxxxxxxx
               Manufacturer:         VN NETAPP
               Date of manufacture:  11/1/16
               FRU Type:             FT SASDRWR


               Drawer status:        Optimal
               Position:             2
               Part number:          PN 111-03261
               Serial number:        SN xxxxxxxx
               Manufacturer:         VN NETAPP
               Date of manufacture:  11/1/16
               FRU Type:             FT SASDRWR


               Drawer status:        Degraded
               Position:             3
               Part number:          PN 111-03261
               Serial number:        SN xxxxxxxx
               Manufacturer:         VN NETAPP
               Date of manufacture:  11/1/16
               FRU Type:             FT SASDRWR

Resolution

  1. Ensure no other hardware issues exist, such as a degraded/failed controller which would cause this event.
  2. Attempt to reseat the flex cable(SAS Snake cable) between the drawer and chassis.
  3. Contact NetApp Technical Support as this will likely require a drawer replacement if the reseat did not work

 

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