Skip to main content
NetApp Knowledge Base

E-Series A drawer in the tray has become degraded - AutoSupport Message

  1. Last updated
  2. Save as PDF
Views:
1,473
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • StorageGRID appliance SG6060, SG5760

Event Summary

  • An AutoSupport messages is generated with title:

E-Series Notification from E2860 (A drawer in the tray has become degraded) CRITICAL.

  • An associated case is generated with symptom:

EHWENC:E-Series Notification from E2860 (A drawer in the tray has become degraded) CRITICAL

Validate

  1. Login to SANtricity Storage Manager or SANtricity System Manager
  2. Confirm SANtricity reports one of more of the following error messages in the Recovery GURU: DRAWER_DEGRADED-Recovery Failure Type Code: 393
  3. Confirm if the Major Event Log (MEL) 
    • A:12/22/21 12:07:56 PM (11:07:56) 401865 285f A drawer in the tray has become degraded - Tray 1, Drawer 3 <--CRITICAL
  4. Confirm from the Hardware tab that the drawer shows as degraded
  5. Confirm status of drawer in Storage array profile
    1. Navigate to Support
    2. Navigate to Support Center
    3. Click Storage Array Profile
    4. Search for Drawers Detected
    5. Search for the drawer is reporting Drawer status: as Opened/Degraded or anything other than Optimal
    6. Copy the Part number: value if requested by NetApp Support.

Example：

 Drawers Detected: 3

 

         Drawer status:        Optimal
         Position:             1
         Part number:          PN 111-03261
         Serial number:        SN xxxxxxxx
         Manufacturer:         VN NETAPP
         Date of manufacture:  11/1/16
         FRU Type:             FT SASDRWR


         Drawer status:        Optimal
         Position:             2
         Part number:          PN 111-03261
         Serial number:        SN xxxxxxxx
         Manufacturer:         VN NETAPP
         Date of manufacture:  11/1/16
         FRU Type:             FT SASDRWR


         Drawer status:        Degraded
         Position:             3
         Part number:          PN 111-03261
         Serial number:        SN xxxxxxxx
         Manufacturer:         VN NETAPP
         Date of manufacture:  11/1/16
         FRU Type:             FT SASDRWR

Resolution

  1. Ensure no other hardware issues exist, such as a degraded/failed controller which would cause this event.
  2. Attempt to reseat the flex cable(SAS Snake cable) between the drawer and chassis.
  3. Contact NetApp Technical Support as this will likely require a drawer replacement if the reseat did not work

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.