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Storage node in unknown state due to disk pool failure

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Category:
storagegrid-webscale
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sgrid
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Applies to

  • NetApp StorageGRID
  • Appliances: SG5760 and SG6060

Issue

  • Storage node reporting Unknown state in Grid Manager
  • SANtricity System Manger reporting the following:
    • DISK_POOL_RECONSTRUCTION_DRIVE_COUNT_BELOW_THRESHOLD-Recovery Failure Type Code: 424
    • SAS_PORT_FAILED-Recovery Failure Type Code: 113
    • UNKNOWN_COMPONENT_STATUS-Recovery Failure Type Code: 61
      • Multiple entries of this with location to a specific drawer
        • For example: Location: Controller/Drive Shelf 99 Drawer 5 A1
    • WB_CACHING_FORCIBLY_DISABLED-Recovery Failure Type Code: 378
    • VOLUME_GROUP_INCOMPLETE-Recovery Failure Type Code: 201
      • Should have Shelf: field matching the shelf of the UNKNOWN_COMPONENT_STATUS location
        • For example: Shelf: Controller/Drive shelf 99, Drawer 5
    • SAS_PORT_FAILED-Recovery Failure Type Code: 113
  • Disk pool is in a Failed state
    • Click Storage > Pools & Volume Groups

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