Skip to main content
NetApp Knowledge Base

Storage node in unknown state due to disk pool failure

  1. Last updated
  2. Save as PDF
Views:
353
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp StorageGRID
  • Appliances: SG5760 and SG6060

Issue

  • Storage node reporting Unknown state in Grid Manager
  • SANtricity System Manger reporting the following:
    • DISK_POOL_RECONSTRUCTION_DRIVE_COUNT_BELOW_THRESHOLD-Recovery Failure Type Code: 424
    • SAS_PORT_FAILED-Recovery Failure Type Code: 113
    • UNKNOWN_COMPONENT_STATUS-Recovery Failure Type Code: 61
      • Multiple entries of this with location to a specific drawer
        • For example: Location: Controller/Drive Shelf 99 Drawer 5 A1
    • WB_CACHING_FORCIBLY_DISABLED-Recovery Failure Type Code: 378
    • VOLUME_GROUP_INCOMPLETE-Recovery Failure Type Code: 201
      • Should have Shelf: field matching the shelf of the UNKNOWN_COMPONENT_STATUS location
        • For example: Shelf: Controller/Drive shelf 99, Drawer 5
    • SAS_PORT_FAILED-Recovery Failure Type Code: 113
  • Disk pool is in a Failed state
    • Click Storage > Pools & Volume Groups

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.