StorageGRID appliance reports unknown temperature sensor upon installation
Applies to
- NetApp StorageGRID Appliance: SG6160 and SG5860
- E-Series Shelf: DE460C
Issue
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The shelf ambient temperature sensor on the backend E-Series shelf is in an unknown state immediately after the StorageGRID appliance is powered up, and the summary fault front LED will go on on the shelf front display (ODP: Operator Display Monitor).
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The StorageGRID appliance installer page reports the storage array hardware needs attention.
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In SANtricity System Manager, the E-Series storage array needs attention with the following recovery guru entry:
Failure Entry 1: UNKNOWN_COMPONENT_STATUS-Recovery Failure Type Code: 61
Storage array: Unnamed
Component reporting problem: Thermal sensor ambient
Status: UNKNOWN
Location: Controller/Drive Shelf 0 Shelf 0, Sensor 1
Component requiring service: Temperature sensor
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The shelf sensor is in unknown status in the E-Series support bundle and AutoSupport data.
Temperature sensor status: UNKNOWN
Location: Shelf 0, Sensor 1
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In the E-Series support bundle and AutoSupport data, one or both power supplies located on the shelf have a serial number that begins with PSQ. This information is also available in SANtricity System Manager under the Hardware section.
Power supply status: Optimal
Location: Top
Part number: 114-00176+E2
Serial number: PSQ0B0235******
Date of manufacture: Not Available