StorageGRID appliance SG5600 Controller is rebooting unexpectedly

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Views:: 608

Visibility:: Public

Votes:: 0

Category:: storagegrid

Specialty:: sgrid

Last Updated:

Applies to

StorageGRID Webscale: 10.x and above
StorageGRID Appliances (SGA): SG5612 and SG5660

Issue

The SG5600 Controller is randomly resetting.
In general, The impacts on the GRID appear to be minimal outside some alarms.
In very rare situations, two SGAs could experience simultaneous resets and may prevent them from coming back online.
"base-os-logs/var/log/storagegrid/nodes/<gridid>.log" shows following event, this indicates the controller has rebooted.

Example:

Feb 13 01:02:19 localhost logger: [2018-02-13T01:02:19+0000 INSG] Starting system logging: syslog-ng. Feb 13 01:02:19 localhost logger: [2018-02-13T01:02:19+0000 INSG] Detected new container with persistent data. Initializing container and restoring data Feb 13 01:02:19 localhost logger: [2018-02-13T01:02:19+0000 INSG] [root@SG:/root] >>> /usr/sbin/restore_container.sh 2>&1 ...... Feb 13 01:02:45 localhost logger: [2018-02-13T01:02:45+0000 INSG] ####################################### Feb 13 01:02:45 localhost logger: [2018-02-13T01:02:45+0000 INSG] STARTING SERVICES Feb 13 01:02:45 localhost logger: [2018-02-13T01:02:45+0000 INSG] #######################################