StorageGRID PGE installer fails at creating volumes

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Views:: 98

Visibility:: Public

Votes:: 0

Category:: storagegrid

Specialty:: sgrid

Last Updated:

Applies to

StorageGRID Appliance
- SG6160
- DDP16

Issue

Pathing issues during initial deployment of StorageGRID node using DDP16.

After resolving pathing issues, PGE installer fails with following in daemon.log:

Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: [2024-10-25T10:34:38.058]  Installer -   ERROR -- Error RETCODE_INTERNAL_ERROR while requesting DDP volume group creation
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: Traceback (most recent call last):
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:   File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/state_machine.py", line 106, in _do
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:     self.do()
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:   File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/installer_states.py", line 2173, in do
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:     self.create_vg()
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:   File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/installer_states.py", line 2526, in create_vg
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:     self.create_ddp_volume_groups()
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:   File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/installer_states.py", line 2464, in create_ddp_volume_groups
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:     self.create_ddp_volume_group(trayRef)
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:   File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/installer_states.py", line 2397, in create_ddp_volume_group
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:     self.fatal("install.states.configure.ddp_create_symbol_error", symbol_code=str(ret))
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:   File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/state_machine.py", line 76, in fatal
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]:     raise Step.Fatal(self.message)
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: pge_mgmt_api.helpers.installer.state_machine.Step.Fatal: Error RETCODE_INTERNAL_ERROR while requesting DDP volume group creation
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: [2024-10-25T10:34:38.061]  Installer -   ERROR -- Failure in step ConfigureVols
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: [2024-10-25T10:34:38.077]  Installer - WARNING -- Errors occurred during step processing. Aborting stage.
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: [2024-10-25T10:34:38.077]  Installer -    INFO -- Stage EseriesWithLocalCacheConfiguration failed
Oct 25 10:34:38 StorageGRID-PGE app.py[12911]: [2024-10-25T10:34:38.077]  Installer - WARNING -- Aborting installation due to failed stage

Major Event Log on storage controller will show:

----> RPC function : 0x0245 = createDiskPool ----> Return code : 0x0012 = internal error

Manually creating a disk pool on the storage controller also fails with above error.