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StorageGRID Appliance stuck in Rebooting after placing it into Maintenance Mode

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Applies to

  • NetApp StorageGRID 11.5
  • NetApp StorageGRID Appliance

Issue

  • Place a StorageGRID Appliance into Maintenance Mode:
    • From the Grid Manager, select Nodes, select the appliance Storage Node. Select Tasks > Maintenance Mode
  • From the Grid Manager, the appliance stuck in Rebooting:

1_maintenance_mode_rebooting.png

  • From the appliance console (for example, via BMC on a SG1000), the appliance has booted to the StorageGRID Appliance Installer (Maintenance Mode, BOOT CODE = HO):

2_appliance_console.png

  • Able to access the StorageGRID Appliance Installer via https://<appliance IP>:8443
  • Able to reboot the appliance into normal node from the StorageGRID Appliance Installer:
    • Advanced > Reboot Controller > Reboot into StorageGRID

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