SG6000 continuously reboots with message "hostbyte=DID_NO_CONNECT"
Applies to
- NetApp StorageGrid SG6000
- Firmware Version 11.3
Issue
- SG6000 is in a boot loop
- Path loss to backend storage
- The following events are seen in the virtual console or serial connection after each reboot loop:
sd 16:0:0:251: [sdp] Synchronizing SCSI cache
sd 16:0:0:251: [sdp] Synchronize Cache(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
scsi 16:0:0:251: rdac: Detached
sd 16:0:0:252: [sdq] Synchronizing SCSI cache
sd 16:0:0:252: [sdq] Synchronize Cache(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
scsi 16:0:0:252: rdac: Detached
sd 16:0:0:253: [sdr] Synchronizing SCSI cache
sd 16:0:0:253: [sdr] Synchronize Cache(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
scsi 16:0:0:253: rdac: Detached
sd 16:0:0:254: [sds] Synchronizing SCSI cache
sd 16:0:0:254: [sds] Synchronize Cache(10) failed: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
scsi 16:0:0:254: rdac: Detached
mlx5_core 0000:af:00.1: Shutdown was called
mlx5_core 0000:af:00.0: Shutdown was called