Skip to main content
NetApp Knowledge Base

StorageGRID maintenance procedure stalls due to SSH Keys mismatch

  1. Last updated
  2. Save as PDF
Views:
420
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

NetApp StorageGRID

Issue

When trying to perform a StorageGRID maintenance task such as decommissions or software upgrades, it fails.
 
Example software upgrade precheck failure:
The precheck operation has detacted conditions that must be addressed before upgrading. Resolve the issues listed below and click Start Upgrade or Run Prechecks to retry. Contact Technical Support for assistence in resolved these issues if necessary.
The following issues were identified by the Connectivity precheck
- <nodename> is currently offline or disconnected
- Refer to KB article "StorageGRID 11.x software upgrade resolution guide for further information
clipboard_e209c2e6f193176f498fd73c8aad488de.png

When revieving the /var/local/log/gdu-server.log on Primary Admin, it reports:

E, [2020-09-24T02:02:45.190142 0008297] ERROR -- : Failed to execute sh command with 'run-host-command test -e /var/local/dkr/0/install/upgrade-stage/base-os/upgrade.sh 2>&1' on localhost - 1, /usr/local/lib/site_ruby/bycast/commands/sh.rb:134:in `rescue in block in call': Unable to connect to 127.0.0.1 on port 8022: fingerprint SHA256:0rY4mOtq8XtRYciMQuZL9Oo+EFp568s2CYx5+qvDxvk does not match for "[127.0.0.1]:8022" (Bycast::Commands::Sh::Remote::Error)
                from /usr/local/lib/site_ruby/bycast/commands/sh.rb:109:in `block in call'
                from /usr/local/lib/site_ruby/bycast/commands/sh.rb:108:in `synchronize'
                from /usr/local/lib/site_ruby/bycast/commands/sh.rb:108:in `call'
                from /usr/sbin/run-host-command:117:in `<main>'

Example 2:

ECDSA host key for <hostname> differs from the key for the IP address <ip>

clipboard_eda62c929fae6cfb6aa892b9290fea1eb.png

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.