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Keystone upgrades lead-time requirements for customer upgrade requests

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Applies to

  • Keystone-managed upgrades
  • NetApp support teams
  • Customers requesting upgrades for NetApp ONTAP and related products

Description

This article provides guidance for customers on the recommended lead time and process for requesting Keystone-managed upgrades for NetApp ONTAP and related products. 

Why Proper Lead Time Matters
  • Keystone Services recommends a minimum lead time of 7 business days for standard ONTAP upgrades.
  • Additional lead time may be required for more complex activities such as switch or RCF upgrades, or when additional planning, coordination or approvals are necessary.
Standard Lead Time Keystone Services recommends a minimum lead time of 7 business days for all planned upgrade activities.
Purpose of the Lead Time Allows sufficient time for pre-upgrade validation, system health reviews, compatibility checks, resource planning, and change management activities.
Scenarios Requiring Additional Lead Time
  • Upgrades involving Ethernet switches
  • RCF (Reference Configuration File) upgrade
  • Environments requiring IMT compatibility reviews
  • If any activities require Field Engineer (FE) coordination
  • Resource and internal CAB change management approval process

NOTE: It is recommended for customers to engage Keystone Services as early as possible to ensure adequate planning time and successful upgrade execution.

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.