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    • Keystone Collector fails to authenticate with StorageGRID in SSO Mode
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_Collector_fails_to_authenticate_with_StorageGRID_in_SSO_Mode
      Applies to • Keystone Collector Issue Keystone Collector fails to authenticate with StorageGRID (SG) when the SG system has single sign-on (SSO) enabled. Error logs show: panic: json: cannot unmarshal...Applies to • Keystone Collector Issue Keystone Collector fails to authenticate with StorageGRID (SG) when the SG system has single sign-on (SSO) enabled. Error logs show: panic: json: cannot unmarshal object into Go struct field AuthResponse.data of type string
    • How to create a commitment change request for Keystone subscription via BlueXP
      https://kb.netapp.com/hybrid/Keystone/Billing/How_to_create_a_commitment_change_request_for_Keystone_subscription_via_BlueXP
      Applies to Keystone hybrid customers BlueXP Description Procedure for hybrid Keystone customers to request change in commitment capacities for service level of their associated Keystone subscription.
    • How to link and unlink a Keystone subscription with BlueXP account
      https://kb.netapp.com/hybrid/Keystone/Billing/How_to_link_and_unlink_a_Keystone_subscription_with_BlueXP_account
      Applies to Keystone Hybrid Customers BlueXP Description KB covers the procedure for linking and unlinking Keystone subscription with BlueXP account. Linking a Keystone subscription enables selection o...Applies to Keystone Hybrid Customers BlueXP Description KB covers the procedure for linking and unlinking Keystone subscription with BlueXP account. Linking a Keystone subscription enables selection of the linked subscription as one of the charging method while provisioning CVOs and unlinking a subscription disables it.
    • Keystone Collector fails to start on vSphere 8.0 U1
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_Collector_fails_to_start_on_vSphere_8.0_U1
      Applies to Keystone Collector for VMware Issue Keystone Collector Virtual Machine (VM) fails to Power On with error Property 'Gateway' must be configured for the VM to power on.
    • How to provision CVO with Keystone subscription as the charging method
      https://kb.netapp.com/hybrid/Keystone/Billing/How_to_provision_CVO_with_Keystone_subscription_as_the_charging_method
      Applies to Keystone hybrid customers BlueXP Description KB covers the procedure for hybrid Keystone customers to provision CVO HA with Keystone as the charging method.
    • Keystone Collector fails to generate support bundle on Kerberized home directory
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_Collector_fails_to_generate_support_bundle_on_Kerberized_home_directory
      Applies to Keystone Collector on VMware Keystone Collector on Linux Issue Generating a Support Bundle fails with error: subprocess.CalledProcessError: Command '['sosreport', '--batch', '-q', '--tmp-di...Applies to Keystone Collector on VMware Keystone Collector on Linux Issue Generating a Support Bundle fails with error: subprocess.CalledProcessError: Command '['sosreport', '--batch', '-q', '--tmp-dir', '/home/<user>']' returned non-zero exit status 1. User's home directory is mounted over the NFSv4 using Kerberization. This makes the filesystem encrypted via Kerberos ticket, preventing the root user from access
    • How to check the Keystone Usage on Active IQ
      https://kb.netapp.com/hybrid/Keystone/AIQ_Dashboard/How_to_check_the_Keystone_Usage_on_Active_IQ
      In Active IQ Digital Advisor (also known as just AIQ), there is access to Keystone Widget, which enables us to monitor usage related to NetApp Keystone subscriptions and produce reports in the CSV for...In Active IQ Digital Advisor (also known as just AIQ), there is access to Keystone Widget, which enables us to monitor usage related to NetApp Keystone subscriptions and produce reports in the CSV format. When you subscribe to Keystone services, the Keystone Subscriptions widget on the Digital Advisor dashboard displays information about your subscription.
    • Keystone collector does not upload data with PKIX path validation failed in system logs
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_collector_does_not_upload_data_with_PKIX_path_validation_failed_in_system_logs
      2024-10-15T15:08:02.506Z - 1 cluster uuids collected 2024-10-15T15:08:02.506Z - collecting usage for cluster uuid: 7724258e-4867-11ec-be19-d039ea38fc8c 2024-10-15T15:08:02.538Z - status '500 Internal ...2024-10-15T15:08:02.506Z - 1 cluster uuids collected 2024-10-15T15:08:02.506Z - collecting usage for cluster uuid: 7724258e-4867-11ec-be19-d039ea38fc8c 2024-10-15T15:08:02.538Z - status '500 Internal Server Error' for 'https://10.230.30.31/api/gateways/7724258e-4867-11ec-be19-d039ea38fc8c/private/cli/cluster/identity?fields=uuid%2Cname%2Cserialnumber%2Clocation%2Ccontact'. returned body is: {"error":{"message":"Error while processing the request : 'PKIX path validation failed: java.security.cer…
    • What are the minimum versions of Active IQ Unified Manager, Clustered ONTAP, and StorageGRID supported by Keystone Collector
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_Collector_minimum_compatible_versions
      Applies to Keystone Collector Active IQ Unified Manager (AIQUM) Clustered ONTAP StorageGRID Answer Minimum versions are as follows: AIQUM 9.10 ONTAP 9.8 StorageGRID 11.6.0 Additional Information addit...Applies to Keystone Collector Active IQ Unified Manager (AIQUM) Clustered ONTAP StorageGRID Answer Minimum versions are as follows: AIQUM 9.10 ONTAP 9.8 StorageGRID 11.6.0 Additional Information additionalInformation_text
    • Keystone Collector cannot verify Customer Root SSL CA certificate
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_Collector_cannot_verify_Customer_Root_SSL_CA_certificate
      Applies to • Keystone Collector for VMware • Keystone Collector for Linux Issue ks-collector service fails to communicate with the internet giving the error message: tls: failed to verify certificate:...Applies to • Keystone Collector for VMware • Keystone Collector for Linux Issue ks-collector service fails to communicate with the internet giving the error message: tls: failed to verify certificate: x509: certificate signed by unknown authority
    • Keystone collector time and date are incorrect
      https://kb.netapp.com/hybrid/Keystone/Collector/Keystone_collector_time_and_date_are_incorrect
      Applies to Keystone Collector Issue Collector time is inaccurate NTP time synchronization is not taking place