SCE VSS_E_HOLD_WRITES_TIMEOUT errors
Applies to
SnapCenter Plug-In for Exchange (SCE)
Description
SnapCenter Plug-In for Exchange backups fail with the error VSS_E_HOLD_WRITES_TIMEOUT
| Cause | Resolution |
| SnapCenter backs up too many databases at once | Reduce databases per backup set |
| Failed Exchange VSS Writer | Clear failed VSS writer status |
| Backups timeout due to ONTAP performance | Monitor I/O over time in Data ONTAP |
| Backups timeout due to Exchange performance | Check for performance bottlenecks |
| VSS or NTFS drivers are out of date | Update storage drivers |
| Ontap takes more than 9-10 seconds to create snapshots | Check the Internal Only section of this Article. |
Additional Information
Parent topic: Resolution guide for SCE backup failures
Example 10 seconds ZAPI call to create a snapshot:
00000020.00ae43e8 ab00a0b Sun Apr 16 2023 18:45:37 +02:00 [kern_audit:info:2502] 1234a9000012aa01 :: ncchzrh40:ontapi :: 192.168.1.2:63000:: host:domain\snapuser1 :: <netapp version='1.7' xmlns='http://www.netapp.com/filer/admin' vfiler='ncv00292ps'><snapshot-multicreate>^M <snapshot>{2f47e9b0-8628-4c9a-a831-000000000000}</snapshot>^M <volume-names>^M <volume-name>vol1</volume-name>^M <volume-name>vol2</volume-name>^M <volume-name>vol3</volume-name>^M <volume-name>vol4</volume-name>^M <volume-name>vol5</volume-name>^M <volume-name>vol6</volume-name>^M <volume-name>vol7</volume-name>^M <volume-name>vol8</volume-name>^M <volume-name>vol9</volume-name>^M <volume-name>vol10</volume-name>^M <volume-name>vol11</... :: Pending: 00000020.00ae440a ab00a0bc Sun Apr 16 2023 18:45:47 +02:00 [kern_audit:info:2502] 1234a9000012aa01:: ncchzrh40:ontapi :: 192.168.1.2:63000 :: host:domain\snapuser1 :: snapshot-multicreate :: Success:
Note: See this article for more possible causes and troublesooting.