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Unified Manager sends AutoSupport from incorrect email address

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active-iq-unified-manager
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om
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Applies to

  • Active IQ Unified Manager (AIQUM) 9.6+
  • All OS platforms

Issue

  • When sending an Autosupport via SMTP, it is always sent from ActiveIQUnifiedmanager@localhost/ActiveIQUnifiedmanager@UnifiedManager
  • SMTP logs :

MX check failed - Domain UnifiedManager; addr=<ActiveIQUnifiedManager@UnifiedManager>, mailer=internet, relay=<relay server>
...

ruleset=check_mail, arg1=<ActiveIQUnifiedManager@UnifiedManager>, relay=<relay server with IP>, reject=501 5.1.8 Sorry, failed to verify address <ActiveIQUnifiedManager@UnifiedManager> or check MX record for UnifiedManager

 

  • The configured mail address in Settings -> Notifications -> From Address does not take effect

Notifications.png

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