Unified Manager sends AutoSupport from incorrect email address
- Views:
- 821
- Visibility:
- Public
- Votes:
- 1
- Category:
- active-iq-unified-manager
- Specialty:
- om
- Last Updated:
- 10/11/2024, 3:13:47 PM
Applies to
- Active IQ Unified Manager (AIQUM) 9.6+
- All OS platforms
Issue
- When sending an Autosupport via SMTP, it is always sent from
ActiveIQUnifiedmanager@localhost/ActiveIQUnifiedmanager@UnifiedManager
- SMTP logs :
MX check failed - Domain UnifiedManager; addr=<ActiveIQUnifiedManager@UnifiedManager>, mailer=internet, relay=<relay server>
...
ruleset=check_mail, arg1=<ActiveIQUnifiedManager@UnifiedManager>, relay=<relay server with IP>, reject=501 5.1.8 Sorry, failed to verify address <ActiveIQUnifiedManager@UnifiedManager> or check MX record for UnifiedManager
- The configured mail address in Settings -> Notifications -> From Address does not take effect