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Unable to take backup in ActiveIQ Unified Manager due to Access denied for user 'jboss'@'localhost'

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active-iq-unified-manager
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Applies to

  • ActiveIQ Unified Manager(AIQUM) 9.6+
  • Windows

Issue

  • AIQUM database backup fails
  • GUI error message: Backup Could not be taken
 
Database_Backup_Error.png
 
  • audit log:
Nov 19 17:27:08 [:ERR]:a41909:API:action:[xx.xx.xx.xx]::Backup Job unsuccessful with job error: MySQL database dump dump file was not created.
 
  • ocumserver.log:
2021-11-19 07:28:00,432 ERROR [a41909] [job-425] [Create backup|BACKUP_CREATE] [c.n.d.i.backup.MysqlDumpOperation] Error occured while taking mysql dump: Exception:
2021-11-19 07:28:00,432 ERROR [a41909] [job-425] [Create backup|BACKUP_CREATE] [c.n.d.i.backup.MysqlDumpOperation] mysqldump: Got error: 1045: Access denied for user 'jboss'@'localhost' (using password: YES) when trying to connect
2021-11-19 07:28:00,495 ERROR [a41909] [job-425] [Create backup|BACKUP_CREATE] [c.n.o.r.c.s.tasks.CreateBackupTask] Regular Backup Job didn't complete successfully due to internal error.
2021-11-19 07:28:00,495 ERROR [a41909] [job-425] [Create backup|BACKUP_CREATE] [com.netapp.dfm.job.JobEngine] Error executing job 79d766ce6e8de4da:-20c84753:17d332990fe:-7fb3 task 79d766ce6e8de4da:-20c84753:17d332990fe:-7fb2: Error occurred in Regular Backup Job:com.netapp.dfm.impl.backup.BackupCreationException: MySQL database dump dump file was not created.

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