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Precheck for installation of AIQUM on windows server

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Applies to

  • Active IQ Unified Manager(AIQUM) 9.x
  • Microsoft Windows server

Answer

  1. Confirm user is part of local administrator group or ask user to log on to windows server as admin.
  2. Make sure no Anti-virus scan software stop running until we are done with the install or we exclude the MySQL and other AIQUM directories beforehand.
  3. Make sure we have no firewall  running on windows server for example from windows command prompt windows netsh firewall show state.
  4. Disable UAC (user access control) : 
    1. Open the Registry Editor.
    2. Expand HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
    3. Set to 0, which means that UAC is disabled. 
    4. The file we need to change EnableLUA (Enable-Local-User-Access) to zero (0)
    5. Change the value to the desired value, click OK,
    6. Close the Registry Editor, and reboot the system.

  5. IMPORTANT STEP [Uninstall and remove any "residue" of previous attempts of installing AIQUM server. Make sure check the windows registry for any leftover / residues from previous attempts.

  6. Check to see if deny access to network drive is not turned on for local administrator and domain admin groups, use gpedit.msc and look for this information.
  7. Once all the above are checked and corrected, then it is time to run the installer again.
  8. Before running the AIQUM installer go to windows temp directory and keep that directory open on a side, the temp directory path can be found by running the following command in windows CLI %temp%
  9. Open command prompt windows with run as admin. Run the AIQUM installer, try to use simple password for MySQL and admin user like P@ssw0rd1234 for testing purposes.
  10. When you see the error again collect the following:
  • Collect  the latest logs and folder created under windows temp directory like AIQUM installer logs.
  • Logs under windows Program Data directory, see if we have any logs for OCIE or OCUM created.
  • Lastly, grab the windows event logs like system|application|security event logs to check if they dont have any local group policy enable that deny admin access, we have seen in the past if windows user profile begins with ! mark .

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.