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Login to Active IQ UM web UI with the maitenance user because of issues with the underlaying PAM

Last Updated:

Applies to

  • Active IQ Unified Manager 9.7P1 (UM) on Redhat
  • Login to the webUI with the maintenance user
  • No LDAP is configured within UM or within the host OS


  • After UM is newly deployed, the login with the maintenance user to the web UI fails with an authentication error

Authentication failed for admin

  • In the /var/log/ocum/ocumserver.log you see:

<date> [:NOTIC]::WEB:err:[IP]::Authentication failed for admin[ RemoteIpAddress: <ip>; SessionId: null]: Authenticating token for ldap user not successful


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