Skip to main content
NetApp Knowledge Base

Search

  • Filter results by:
    • View attachments
    Searching in
    About 16 results
    • Windows Active IQ Unified Manager does not complete the backup
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Windows_Active_IQ_Unified_Manager_does_not_complete_the_backup
      ActiveIQ Unified Manager (UM) 9.7P1 The UM backup generates empty SQL files From task manager you see that mysqldump completes without issues The failure occurs during the 7zip operation At first the ...ActiveIQ Unified Manager (UM) 9.7P1 The UM backup generates empty SQL files From task manager you see that mysqldump completes without issues The failure occurs during the 7zip operation At first the 7zip seems to work as expected, but at the very end the CPU spikes to 100% and the operation fails Program '7z.exe' failed to run: Exception of type 'System.OutOfMemoryException' was thrown.At E:\Program Files\NetApp\o Open ERROR: Can not open the file as [7z] archive
    • Unable to access AIQUM by assertion failure due to corruption on MySQL tablespace
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unable_to_access_AIQUM_by_assertion_failure_due_to_corruption_on_MySQL_tablespace
      Unable to login to AIQUM with error: Sign In Failed. Please verify Username and Password; ocumserver.log and server.log of jbos shows Connection refused to port 3306
    • WFA cache acquistion from UM fails with the error 'PKIX Path building failed'
      https://kb.netapp.com/Legacy/OnCommand_Suite/WFA_cache_acquistion_from_UM_fails_with_the_error_PKIX_Path_building_failed
      From the UM clusterAcquistion the cache acquisition from WFA fails Description: Initiate cache acquisition on WFA for the UM data source (name = UM 9.7 : <fqdn> ). Failure reason: Failed to connect to...From the UM clusterAcquistion the cache acquisition from WFA fails Description: Initiate cache acquisition on WFA for the UM data source (name = UM 9.7 : <fqdn> ). Failure reason: Failed to connect to WFA server. I/O error on POST request for &quot;https://<um fqdn>:443/rest/data_sources/UM<wfa fqdn>/cm_storage/jobs&quot;: PKIX path building failed: Sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception....
    • The OCIE service of ActiveIQ UM fails to start because of an incorrect DNS entry
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/The_OCIE_service_of_ActiveIQ_UM_fails_to_start_because_of_an_incorrect_DNS_entry
      Applies to ActiveIQ Unified Manager (UM) 9.7 Issue The UM ocie service fails to start There is no clear releated error in /var/log/ocie/server.log The deployment file /opt/netapp/essentials/jboss/stan...Applies to ActiveIQ Unified Manager (UM) 9.7 Issue The UM ocie service fails to start There is no clear releated error in /var/log/ocie/server.log The deployment file /opt/netapp/essentials/jboss/standalone/deployments/dfm-app.war fails to deploy
    • Failed to set networking configuration on ActiveIQ UM 9.7 because the hostname contains a dot
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Failed_to_set_networking_configuration_on_ActiveIQ_UM_9.7_because_the_hostname_contains_a_dot
      Applies to An error appears after changing the network configuration following the maintenance console NOTE: Changes to the network settings have been made outside of the maintenance console. The pend...Applies to An error appears after changing the network configuration following the maintenance console NOTE: Changes to the network settings have been made outside of the maintenance console. The pending changes made in the maintenance console have been discarded in order to avoid owerwriting the external changes. An error appears in /var/log/syslog: Jun <time> <hostname> network-config: Edit session: /tmp/<tempfile> - Command /usr/bin/hostnamectl set-hostname failed (1).
    • Active IQ Unified Manager acquisition fails using IPv6
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_acquisition_fails_using_IPv6
      Active IQ Unified Manager 9.7P1 ( AIQUM ) The Unified Manager acquisition to an ONTAP cluster via IPv6 fails. Errors reported on acquisition with start time <time>: [[Device name <WWN>]: Communication...Active IQ Unified Manager 9.7P1 ( AIQUM ) The Unified Manager acquisition to an ONTAP cluster via IPv6 fails. Errors reported on acquisition with start time <time>: [[Device name <WWN>]: Communication problem with the cluster: <cluster ipv6>, command: system-get-version, error: 'Unexpected HTTP response: 400 Bad Request' on try 5 out of 5] An error appears in the cluster apache-error.log
    • ActiveIQ UM 'Assign System Recommended Performance Service Level' is not adaptive to a highly variable workload
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Performance_Service_Level_is_not_adaptive_to_a_highly_variable_workload
      Applies to ActiveIQ Unified Manager (AIQUM) 9.6 or later Performance Service Level (PSL) Issue A workload in UM has the Apply System Recommended PSL assigned UM uses artificial intelligence and machin...Applies to ActiveIQ Unified Manager (AIQUM) 9.6 or later Performance Service Level (PSL) Issue A workload in UM has the Apply System Recommended PSL assigned UM uses artificial intelligence and machine learning to determine the best PSL When there is a sudden large data transfer on this workload, the IOPS on this volume increases heavily while the PSL might not be adapted to this This will cause in increase in latency on this volume because the PSL is not adjusted to the variable workload
    • After installing Active IQ Unified Manager on Linux the maintenance user fails to authenticate
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/After_installing_Active_IQ_Unified_Manager_on_Linux_the_maintenance_user_fails_to_authenticate
      The correct procedure has been following as per the Active IQ Unified Manager documentation to set up the maintenance user for Active IQ Unified Manager in a Red Hat or CentOS platform. After the inst...The correct procedure has been following as per the Active IQ Unified Manager documentation to set up the maintenance user for Active IQ Unified Manager in a Red Hat or CentOS platform. After the install has been completed, logging into the Unified Manager UI with the default maintenance user credentials (see Installing Unified Manager for default credentials) results with error message: Authentication Failed.
    • Failed to install ActiveIQ UM because the windows HTTP services is started
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Failed_to_install_ActiveIQ_UM_because_the_windows_HTTP_services_is_started
      Applies to ActiveIQ Unified Manager (UM) 9.8 Windows Operating System Issue During the installation process of UM the following error occurs in the installation wizard: Check port. PROPERTY CHANGE: Ad...Applies to ActiveIQ Unified Manager (UM) 9.8 Windows Operating System Issue During the installation process of UM the following error occurs in the installation wizard: Check port. PROPERTY CHANGE: Adding ERROR_PORT_CHECK property. Its value is Following Ports are in use. Ensure the ports are free. CheckPort. Return value 0.
    • Active IQ Unified Manager's discovery operation for a newly added cluster fails
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_s_discovery_operation_for_a_newly_added_cluster_fails
      2020-12-09 12:20:04,367 ERROR [pool-3-thread-5] c.o.s.a.f.d.BaseDataSource (AggredatedDataSourceErrorsException.java:152) - Error 1 out of 1:IP of cluster [Internal error] - Internal error (Internal E...2020-12-09 12:20:04,367 ERROR [pool-3-thread-5] c.o.s.a.f.d.BaseDataSource (AggredatedDataSourceErrorsException.java:152) - Error 1 out of 1:IP of cluster [Internal error] - Internal error (Internal Error) java.lang.NullPointerException: Network_failover_group_network_port_relationship key field "network_port_name' may not be null
    • No alerts are sent by ActiveIQ Unified Manager because of memory limitation
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/No_alerts_are_sent_by_ActiveIQ_Unified_Manager_because_of_memory_limitation
      2020-07-01 11:57:51,753 ERROR [WrapperStartStopAppMain] c.o.u.s.RemoteAppSessionFactory (RemoteAppSessionFactory.java:291) - RemoteAppSessionFactory - Failed to communicate with the server (ejb:mega-a...2020-07-01 11:57:51,753 ERROR [WrapperStartStopAppMain] c.o.u.s.RemoteAppSessionFactory (RemoteAppSessionFactory.java:291) - RemoteAppSessionFactory - Failed to communicate with the server (ejb:mega-app/server-core//SummarySessionEJB!com.onaro.sanscreen.server.sessions.SummarySession) - no retries left: EJBCLIENT000409: No more destinations are available org.jboss.ejb.client.RequestSendFailedException: EJBCLIENT000409: No more destinations are available