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How to investigate the cause of Active IQ Suggestions

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Applies to

NetApp Active IQ

Answer

  1. Check System Health by using ONTAP System Manager and/or Digital Advisor Health Check Dashboard 
  2. Read recommendations and articles provided by Active IQ and take appropriate actions 
  3. Active IQ relies on AutoSupport (ASUP) data to analyse system health and provide suggestions
    • Verify AutoSupport is properly configured and enabled
  4. Ensure ONTAP version is compatible with system and components (e.g., VMware vSphere hosts) using NetApp Interoperability Matrix (IMT) 
  5. Review Release Notes and Documentation of your ONTAP version to identify known issues, bug fixes and relevant changes

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.