Active IQ Unified Manager fails to add a cluster due to a timeout reading the certificate
Applies to
- ActiveIQ Unified Manager (UM) 9.6
- ActiveIQ Unified Manager (UM) 9.7
- OnCommand Unified Manager (UM) 9.5 and lower
Issue
When adding the cluster to UM, the add fails with
Failed to fetch the HTTPS certificate from xx.xx.xx.xx. Enter a valid Host name or Port
.The
ocumserver.log
shows that there is a timeout when trying to fetch the certificate.2020-05-08 21:14:00,331 ERROR [admin] [default task-1054] [c.n.o.r.c.s.i.ClusterConnectionService] Certificate fetch error : connect timed out
2020-05-08 21:14:00,331 ERROR [admin] [default task-1054] [c.n.o.r.m.e.GlobalExceptionHandler] Unable to fetch certificate for xx.xx.xx.xx.
Note: To access logs on a vApp/OVA instance, you will need to log into the
diag shell
. Instructions on how to do so are locate in KB: How to access ActiveIQ Unified Manager Virtual Machine (OVA) DIAG shellThe
ocumserver.log
is located in the following paths:Linux (RHEL/CentOS/vApp):
/var/log/ocum
Windows (default path):
C:\ProgramData\NetApp\OnCommandAppData\ocum\log