Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager fails to add a cluster due to a timeout reading the certificate

Views:
2,328
Visibility:
Public
Votes:
1
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • ActiveIQ Unified Manager (UM) 9.6
  • ActiveIQ Unified Manager (UM) 9.7
  • OnCommand Unified Manager (UM) 9.5 and lower

Issue

When adding the cluster to UM, the add fails with Failed to fetch the HTTPS certificate from xx.xx.xx.xx. Enter a valid Host name or Port.
 
The ocumserver.log shows that there is a timeout when trying to fetch the certificate.
2020-05-08 21:14:00,331 ERROR [admin] [default task-1054] [c.n.o.r.c.s.i.ClusterConnectionService] Certificate fetch error : connect timed out
2020-05-08 21:14:00,331 ERROR [admin] [default task-1054] [c.n.o.r.m.e.GlobalExceptionHandler] Unable to fetch certificate for xx.xx.xx.xx.
 
Note: To access logs on a vApp/OVA instance, you will need to log into the diag shell. Instructions on how to do so are locate in KB: How to access ActiveIQ Unified Manager Virtual Machine (OVA) DIAG shell
 
The ocumserver.log is located in the following paths:
Linux (RHEL/CentOS/vApp): /var/log/ocum
Windows (default path): C:\ProgramData\NetApp\OnCommandAppData\ocum\log

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.