Skip to main content
NetApp Knowledge Base

How to request full customer or partner level access on the NetApp Support Site

  1. Last updated
    Apr 8, 2025
  2. Save as PDF
Views:
11,252
Visibility:
Public
Votes:
31
Category:
not set
Specialty:
generalsupport
Last Updated:
4/8/2025, 8:01:18 PM

Applies to

  • NetApp Customers
  • NetApp Partners

Description

How to request full customer or Partner level access on the NetApp Support Site

 

Procedure

  1. Check My Profile for your current access level
    • If your company has recently signed a NetApp reseller/partner agreement, contact your NetApp Partner Development Manager to check the status of your company.
      • Once your company's reseller/partner agreement has been approved, your account can be upgraded.
    • If you have registered on the Support Site, allow one business day for your NetApp Support Site account to be upgraded.
      • An email confirmation will be sent to you upon completion.
  2. If your access level is "Guest", request an access level upgrade.
    1. Select the Category My Profile > Access level upgrade
    2. Click on the Request Upgrade link next to the access level.

    

  1. The below information should be provided in the "Comments" section.
    • Serial Number
    • Full legal company name or the company name provided by your Channel Development Manager
    • Business e-mail address associated with your employer
  2. Click on Submit
    • A case will be generated for the Support Team and a case number will be displayed

Additional Information

N/A

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.