How to request full customer or partner level access on the NetApp Support Site
Applies to
- NetApp Customers
- NetApp Partners
Procedure
- Check My Profile for your current access level
- If your company has recently signed a NetApp reseller/partner agreement, contact your NetApp Partner Development Manager to check the status of your company.
- Once your company's reseller/partner agreement has been approved, your account can be upgraded.
- If you have registered on the Support Site, allow one business day for your NetApp Support Site account to be upgraded.
- An email confirmation will be sent to you upon completion.
- If your company has recently signed a NetApp reseller/partner agreement, contact your NetApp Partner Development Manager to check the status of your company.
- If your access level is "Guest", request an access level upgrade.
- Select the Category My Profile > Access level upgrade
- Click on the Request Upgrade link next to the access level.
- The below information should be provided in the "Comments" section.
- Serial Number
- Full legal company name or the company name provided by your Channel Development Manager
- Business e-mail address associated with your employer
- Click on Submit
- A case will be generated for the Support Team and a case number will be displayed
Additional Information
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