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How to open a technical case

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Last Updated:

Applies to

  • NetApp Support Site (NSS) queries
  • Technical situations where customer needs from NetApp
  • NetApp products with active service agreement


  • This article describes how to open a technical support case when you require assistance with one of your NetApp products
  • Before opening a new case, we recommend consulting our knowledge database
    • We have hundreds of engineers around the world creating and improving content in our knowledge database on a daily basis
    • If your answer is known, this would be the fastest way to find it



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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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