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How to escalate a NetApp Technical Support Case

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Last Updated:

Applies to

NetApp Technical Support


If you are not completely satisfied with how your technical support case is progressing, select one of the following options below to escalate your case to a NetApp Support Duty Manager. 


Critical escalation issues

  1. Call NetApp Support entering case number, inform your case owner that you need to escalate the case on a remote session.
    • US and Canada: +1 888 463 8277
    • EMEA and Europe: +800 44 638277
    • Asia and Pacific: +800 800 80 800
  2. If unable to reach your case owner, Call NetApp Support and select prompt to engage with the Duty Manager.

Non-critical escalation issues

Note: 'Duty Manager Chat' option is no longer available on the NetApp Support site

  • On, click on Escalate this case to the Duty Manager to send an email to the Duty Manager



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