If you are not completely satisfied with how your technical support case is progressing, select one of the following options below to escalate your case to a NetApp Support Duty Manager. Call NetApp S...If you are not completely satisfied with how your technical support case is progressing, select one of the following options below to escalate your case to a NetApp Support Duty Manager. Call NetApp Support entering case number, inform your case owner that you need to escalate the case on a remote session. If unable to reach your case owner, Call NetApp Support and select prompt to engage with the Duty Manager. On mysupport.netapp.com, click on Escalate this case to the Duty Manager.
