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E-Series Manually triggered ASUPs work but scheduled/AOD do not

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e-series-santricity-management-software
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Applies to

  • NetApp SANtricity OS 11.30 or later
  • AutoSupport configured with http/https delivery method

Issue

  • Customer is able to send manually triggered ASUPs but any scheduled (daily or weekly) fail.
  • The following errors appear in web-server-trace-log-B.7z but not in web-server-trace-log-A.7z:
    • java.net.UnknownHostException: mysupport.netapp.com
    • ASUP Upload Host InetSocketAddress is unresolved.


 

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