Skip to main content
NetApp Knowledge Base

ASUP E-mail delivery fails due to incorrect source IP used to contact Mailserver

Last Updated:

Applies to

  • ONTAP 9.3
  • AutoSupport (ASUP)
  • Transport SMP
  • 550 5.7.1 Unable to relay


  • ASUP transmission to e-mail address fails with SMTP with reason: Failed sending data to the peer
  • SMPT server returning message 550 5.7.1 Unable to relay
  • Nodes are connecting to the correct mailserver IP, however using wrong source IPs - The Node Management IP is not the IP used to contact mailserver
  • Notifyd.log shows: 

[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: 250-mailserver.domain Hello [y.y.y.y])

[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: 550 5.7.1 Unable to relay)
[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: RCPT failed: 550)
[kern_notifyd:info:1517] (category: 1517:69:deliver) (emittime: 11/24/2020 01:35:05) (message: Failed to transmit smtp asup 69, curl error: Failed sending data to the peer)
  • Netstat-NIA
NODE: cluster01-n01

---- Default IPSpace ----
Routing tables

Destination        Gateway            Flags    Refs      Use    Mtu Metric      Netif Expire
default            x.x.x.254      UGS         0   190181   1500     60        e0M =>    y.y.y.y  
<<< IP used for ASUP
default            x.x.x.254      UGS         0    46972   1500     60        e0M =>    x.x.x.x  <<< Actual Node mgmt LIF


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.