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SMHV retention failing to delete snapshots

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138
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Public
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2
Category:
snapmanager-for-hyper-v
Specialty:
legacy
Last Updated:

Applies to

SnapManager for Hyper-V (SMHV) 2.1.4
SnapDrive for Windows (SDW) 7.1.5

Issue

SMHV does not apply retention due to the following error seen in the SDW debug log - <snapdrive_installation_path>\SnapDriveDebug.log:

P:9424 T:6820 General Verbose ++SnapshotManagementServiceProvider::RemoveSnapshot
P:9424 T:6820 General Verbose Request:  -Volume STVCF1510100_VMs5, -Snapshot <snapshot_name>
P:9424 T:6820 General Critical Error: The credentials for storage system <SVM_FQDN> are not configured.
P:9424 T:6820 General Verbose Response: Details: ID=0, LogLevel=0, SDError=101, Message=Error: The credentials for storage system <SVM_FQDN> are not configured.
P:9424 T:14656 General Verbose --RemoveBackupManager::RemoveResource
SRHCF1510203 04.06-23:19:30.998 P:9424 T:14656 General Error RemoveSnapshot failed with exception
Exception : Message    : One or more errors occurred.
InnerException : Message    : Object reference not set to an instance of an object.

 

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