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The OnCommand Insight Data Warehouse service "Informix IDS - ol_cognoscm" fails to start with the error message: "The user name or password is incorrect."

Last Updated:

Applies to

  • OnCommand Insight Data Warehouse 7.3.X
  • Microsoft Windows Server


  • When attempting to start OnCommand Insight Data Warehouse via the Windows Services application the service "Informix IDS - ol_cognoscm" will fail to start with the resulting error message: "The user name or password is incorrect."
  • If one attempts to start the IBM Cognos Content Data Store via the IBM Cognos Configuration tool the following error is observed.

[ERROR] Content Manager failed to connect to the content store. 
Reason: Authentication failed because of connectivity restrictions enforced by the security plug-in. ERRORCODE=-4214, SQLSTATE=28000


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