OCI DWH Cognos reporting portal shows a blank screen
Applies to
- OnCommand Insight Data Warehouse (DWH) 7.3.12
- Windows Operating System
Issue
- Blank screen when logging on to Cognos Reporting Portal https://localhost:9300/bi/v1/disp
- Error in Cognos log
cognosserver.log:
2021-11-23T16:28:21.288-0500 ERROR com.ibm.bi.extension.loader.CoreExtensionLoader [Default Executor-thread-22] NA Error loading core extensions to CM.
java.lang.NullPointerException: null
at com.ibm.bi.extension.cache.CoreExtensionVersionManager.isEqualVersion(CoreExtensionVersionManager.java:39) ~[glass-framework.war:?]
at com.ibm.bi.extension.cache.CoreExtensionVersionManager.isValidUpgrade(CoreExtensionVersionManager.java:35) ~[glass-framework.war:?]
- IBM Cognos Configuration [Detailed view when starting the services]
'CryptoObject', 'fatal', 'Failure'.