Skip to main content
NetApp Knowledge Base

Cannot restore old backup of Active IQ Unified Manager

Last Updated:

Applies to

  • OnCommand Unified Manager 7.x OVA / RHEL / Windows
  • OnCommand Unified Manager 9.x OVA / RHEL / CentOS / Windows
  • Active IQ Unified Manager 9.6+ OVA / RHEL / CentOS / Windows


  • Even though the preference that you need to restore a backup in the exact same version which was freshly installed was met, the restore of the backup fails.
  • The restore fails without specific error.

Here is a log example:

[root@ocum ocum-backup]# um backup restore -f /opt/netapp/data/ocum-backup/UM_7.3_backup_unix_04-03-2018-17-55.7z
Do you want to perform restore operation?[y/n] :y

2018-05-30-14-26-45,179 INFO [oncommand] [restore] [] The backup file to restore is /opt/netapp/data/ocumbackup/

2018-05-30-14-26-45,185 INFO [oncommand] [restore] [] The temp path to extract backup file is /opt/netapp/data/ocumbackup/

2018-05-30-14-26-45,195INFO Current installation version for UM : 7.3

2018-05-30-14-26-45,200 INFO [oncommand] [restore] [] Backup file exist

2018-05-30-14-26-45,203 INFO [oncommand] [restore] [] Extracting the backup file /opt/netapp/data/ocumbackup/
UM_7.3_backup_unix_04-03-2018-17-55.7z to a temporary location

2018-05-30-14-26-45,210 ERROR [oncommand] [restore] [] Failed to extract the backup file /opt/netapp/data/ocum-backup/UM_7.3_backup_unix_04-03-2018-17-55.7z

2018-05-30-14-26-45,214 INFO [oncommand] [restore] [] Deleted temporary files

2018-05-30-14-26-45,217 INFO [oncommand] [restore] [] Moving to directory /var/log/ocum

2018-05-30-14-26-45,222 INFO [oncommand] [restore] [] Available log file count is 5.

2018-05-30-14-26-45,225 INFO [oncommand] [restore] [] No log files will be cleared.
Restore failed

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.