Skip to main content
NetApp Knowledge Base

Autosupport OnDemand fails - Account currently locked (7-mode)

  1. Last updated
    Mar 14, 2023
  2. Save as PDF
Views:
190
Visibility:
Public
Votes:
0
Category:
data-ontap-8
Specialty:
7dot
Last Updated:
3/14/2023, 8:37:06 AM

​ ​

Applies to

  • Data ONTAP 8.2 7-mode and later
  • Autosupport

Issue

  • Autosupport OnDemand requests are failing. Reviewing the notifyd.log, we see the following messages.

Tue Feb 18 2018 00:30:14 -05:00 [kern_notifyd:info:858] 0x80917dc00: ERR: AutoSupport::OnDemand: Executing ngsh command: set diag; system node autosupport modify -node local -ondemand-polling-interval 180

Tue Feb 18 2018 00:30:15 -05:00 [kern_notifyd:info:858] 0x80917dc00: ERR: AutoSupport::OnDemand: Unable to update polling interval: cmdErr() , cmdOut(Error: Account currently locked. Contact the storage administrator to unlock it.

Review the notifyd.log
>rdfile /etc/log/mlog/notifyd.log

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.