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Windows virtual machine crashes on VMware ESXi

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Applies to

  • NetApp HCI
  • VMware ESXi
  • Microsoft Windows 10 
  • Microsoft Windows Server 2019
  • PVSCSI driver v 1.3.15.0 or lower
  • VMware Tools 11.2.x or lower

Issue

Windows VMs crash unexpectedly.

On Event Viewer logs, there are pvscsi warning events:

Warning <date of the event> pvscsi <event ID> <task category>

On vmware.log:


2021-01-25T19:16:46.358Z| vcpu-0| I125: Tools: Tools heartbeat timeout
 

Full vmware.log output in Additional Information

 

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