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Windows Server VM goes into unresponsive state

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netapp-hci
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virt
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Applies to

  • NetApp HCI
  • Microsoft Windows Server
  • VMware ESXi

Issue

A VM running Microsoft Windows Server goes into an unresponsive state.

The VM's vmware.log within the ESXi host logs show errors such as:

024-06-21T11:28:46.798Z In(05) vmx - GuestRpcSendTimedOut: message to toolbox timed out.
2024-06-21T11:28:46.799Z In(05) vmx - Tools: [AppStatus] Last heartbeat value 5120557 (last received 7s ago)
2024-06-21T11:28:46.799Z In(05) vmx - TOOLS: appName=toolbox, oldStatus=1, status=2, guestInitiated=0.
2024-06-21T11:29:06.800Z In(05) vmx - GuestRpcSendTimedOut: message to toolbox timed out.
2024-06-21T11:29:06.800Z In(05) vmx - GuestRpc: app toolbox's second ping timeout; assuming app is down
2024-06-21T11:29:06.800Z In(05) vmx - Tools: [AppStatus] Last heartbeat value 5120557 (last received 27

 

 

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