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NetApp HCI - NDE Scale failed due to NTP Server time out

Last Updated:

Applies to

  • NDE Scale
  • HCI 1.X


When running HCI Scale you experience a failure during validation at 82%. The following log entries shows on the

2020-05-21T06:34:14.310809Z | 23238 | 23601318120 | HCI-T45-task:14 | task:510 | ERROR | TaskWorker: _OrchestratorTaskWorker task_id=task:14 ({'errors': [' Not an NTP Server: timed out', ' Not an NTP Server: timed out'], 'error_code': 1})
Traceback (most recent call last):
  File "sfprime/tasks/", line 503, in start
  File "sfprime/tasks/", line 488, in _execute
  File "sfprime/tasks/", line 406, in _execute
  File "sfprime/tasks/", line 395, in _execute
  File "sfprime/tasks/", line 417, in _execute_tasks_in_parallel
  File "sfprime/tasks/", line 429, in _wait_for_tasks_to_complete
  File "concurrent/futures/", line 398, in result
  File "concurrent/futures/", line 357, in __get_result
  File "concurrent/futures/", line 55, in run
  File "sfprime/tasks/", line 511, in start
  File "sfprime/tasks/", line 653, in _change_state_error
  File "sfprime/tasks/", line 503, in start
  File "sfprime/deploy/", line 73, in _execute
  File "sfprime/deploy/", line 1031, in validate
  File "sfprime/util/", line 30, in raise_if_errors
sfprime.deploy.errors.ValidationError: HCI Settings Validation Errors: [' Not an NTP Server: timed out', ' Not an NTP Server: timed out']
2020-05-21T06:34:14.312421Z | 23238 | 23601318122 | HCI-T45-task:14 | task:569 | DEBUG | TaskWorker: _OrchestratorTaskWorker task_id=task:14 Transition from ExecutingTasks to Error reason=HCI Settings Validation Errors: [' Not an NTP Server: timed out', ' Not an NTP Server: timed out']
2020-05-21T06:34:14.313773Z | 23238 | 23601318123 | HCI-T45-task:14 | state:76 | DEBUG | task:14 Exit State: ExecutingTasks time=154.04107332229614 seconds
2020-05-21T06:34:14.314708Z | 23238 | 23601318124 | HCI-T45-task:14 | state:71 | DEBUG | task:14 Enter State: Error


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